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Frequently Asked Questions

  1. Clients with Direct card have restrictions up to an amount of NIS 3000 per transaction, therefore if you have a Direct (debit) card and the transaction is over NIS 3000, please change your card or choose a credit payment by phone and we will get back to you for payment to Divide payment into several transactions
  2. Second reason - you made a mistake in credit details - please check the correctness of the card details including the cardholder's ID number
  3. There is not enough available credit for payment. Check the SMS or call the credit company to understand the reason for the refusal.
  4. You entered an incorrect verification code. Solution - try to make an order again.

Frequently Asked Questions