- Introduction
- COMP-SHOP computer store invites users to purchase products through the online store at http://compshop.co.il.
- Store address: 6 Gei Oni Street, Ashdod. Customer service phone: 073-2241747.
- This policy constitutes a binding agreement between the user and the store for any purchase or use.
- The store reserves the right to update the terms at any time. Customers are required to review the terms before each purchase.
- All prices on the site include VAT.
- Eligibility to Use and Purchase
- Only individuals legally competent to enter into binding agreements may register and make purchases.
- Minors may only make purchases with parental/legal guardian consent or if the purchase is customary for their age group.
- The user must have a valid Israeli ID or be a legally registered entity in Israel, with a local address and email.
- Ordering
- Orders are placed by filling out an order form on the website. Orders are valid only after full payment and issuance of an invoice.
- If there is a significant error in price, specification, image, or availability, the store may cancel the order and issue a refund.
- Charges are made only after confirmation. If not confirmed, the order is not binding.
- The store reserves the right to reject or cancel orders at its discretion.
- Prices and promotions are valid until the end of the business day.
- Products and Images
- Images are for illustration purposes only. Actual appearance/specs may differ.
- Technical data is subject to the manufacturer's specifications.
- Product warranty is subject to the terms of the manufacturer/importer as listed in the warranty card or invoice.
- Payment Options
- Up to 6 interest-free payments via credit card (7–36 with interest) through website, phone, or Ashdod branch. Tourist cards also accepted.
- Bank transfer (not deferred), Bit, PayBox – shipment will be processed after full confirmation.
- Cash payment at the Ashdod branch – up to ₪6,000. Above that: up to 10% in cash (and not more than ₪6,000) according to Israeli Cash Law.
- PayPal – only available for shipments with tracking number. A 3% service fee applies for PayPal payments.
- User Privacy
- Personal details are kept confidential and will not be shared unless legally required.
- Credit card data is not stored on the site but only within a certified PCI-compliant processing company.
- Order Cancellation and Returns
- The customer may cancel an order within 14 days of receiving the product or the disclosure form, whichever is later.
- The product must be inspected upon receipt. Returns will not be accepted without original packaging.
- Returns are allowed only if the outer box (carton) has not been opened at all.
- Cancellation fees: up to 5% of the order value or ₪100 – whichever is lower. Processing fees may also be deducted.
- If a shipment is returned due to customer error (wrong address, refusal, absence), the return shipping cost will be charged – based on actual or original shipping cost (whichever is higher).
- Non-returnable items: custom-made products, opened media/software, perishable goods, digital licenses or software that was activated or unsealed.
- Store-Initiated Cancellations
- The store may cancel orders in cases of error, technical malfunction, force majeure, stock issues, or payment risk.
- If OEM software was ordered without a computer – the order will be canceled.
- If components in a custom build are deemed incompatible – the order may be canceled.
- Shipping and Delivery
- Pickup from Ashdod branch – free of charge. Must coordinate or wait for SMS notification.
- PICKUP points – ₪20. Free for orders over ₪199 (for small packages).
- Home delivery – ₪45. Free for orders over ₪2,999.
- Pickup from importer – free. Requires advance coordination.
- Delivery time: up to 5 business days. Custom PC builds: up to 10 business days from order confirmation.
- For restricted delivery zones – delivery wil
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