COMP-SHOP Site Policy

Introduction
1. COMP-SHOP computer store invites users to purchase products through the online store at http://compshop.co.il.
2. Store address: 6 Gei Oni Street, Ashdod. Customer service phone: 073-2241747.
3. This policy constitutes a binding agreement between the user and the store for any purchase or use.
4. The store reserves the right to update the terms at any time. Customers are required to review the terms before each purchase.
5. All prices on the site include VAT.
Eligibility to Use and Purchase
1. Only individuals legally competent to enter into binding agreements may register and make purchases.
2. Minors may only make purchases with parental/legal guardian consent or if the purchase is customary for their age group.
3. The user must have a valid Israeli ID or be a legally registered entity in Israel, with a local address and email.
Ordering
1. Orders are placed by filling out an order form on the website. Orders are valid only after full payment and issuance of an invoice.
2. If there is a significant error in price, specification, image, or availability, the store may cancel the order and issue a refund.
3. Charges are made only after confirmation. If not confirmed, the order is not binding.
4. The store reserves the right to reject or cancel orders at its discretion.
5. Prices and promotions are valid until the end of the business day.
Products and Images
1. Images are for illustration purposes only. Actual appearance/specs may differ.
2. Technical data is subject to the manufacturer's specifications.
3. Product warranty is subject to the terms of the manufacturer/importer as listed in the warranty card or invoice.
Payment Options
1. Up to 6 interest-free payments via credit card (7–36 with interest) through website, phone, or Ashdod branch. Tourist cards also accepted.
2. Bank transfer (not deferred), Bit, PayBox – shipment will be processed after full confirmation.
3. Cash payment at the Ashdod branch – up to ₪6,000. Above that: up to 10% in cash (and not more than ₪6,000) according to Israeli Cash Law.
4. PayPal – only available for shipments with tracking number. A 3% service fee applies for PayPal payments.
User Privacy
1. Personal details are kept confidential and will not be shared unless legally required.
2. Credit card data is not stored on the site but only within a certified PCI-compliant processing company.
Order Cancellation and Returns
1. The customer may cancel an order within 14 days of receiving the product or the disclosure form, whichever is later.
2. The product must be inspected upon receipt. Returns will not be accepted without original packaging.
3. Returns are allowed only if the outer box (carton) has not been opened at all.
4. Cancellation fees: up to 5% of the order value or ₪100 – whichever is lower. Processing fees may also be deducted.
5. If a shipment is returned due to customer error (wrong address, refusal, absence), the return shipping cost will be charged – based on actual or original shipping cost (whichever is higher).
6. Non-returnable items: custom-made products, opened media/software, perishable goods, digital licenses or software that was activated or unsealed.
Store-Initiated Cancellations
1. The store may cancel orders in cases of error, technical malfunction, force majeure, stock issues, or payment risk.
2. If OEM software was ordered without a computer – the order will be canceled.
3. If components in a custom build are deemed incompatible – the order may be canceled.
Shipping and Delivery
1. Pickup from Ashdod branch – free of charge. Must coordinate or wait for SMS notification.
2. PICKUP points – ₪20. Free for orders over ₪199 (for small packages).
3. Home delivery – ₪45. Free for orders over ₪2,999.
4. Pickup from importer – free. Requires advance coordination.
5. Delivery time: up to 5 business days. Custom PC builds: up to 10 business days from order confirmation.
6. For restricted delivery zones – delivery wil